At Yanni Sound, we strive to ensure that you are completely satisfied with your purchase. If you are not fully happy with your order, we offer a simple and transparent return and refund process.
Returns
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You may request a return within 7 days of receiving your order.
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Returned items must be unused, in their original packaging, and in the same condition as received.
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To initiate a return, please contact our support team at [email protected] with your order number and reason for return.
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Once your return is approved, you will receive detailed instructions on how to send the item back to us.
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Customers are responsible for the return shipping costs unless the product is defective or incorrect.
Refunds
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After receiving and inspecting your returned item, we will notify you of the approval or rejection of your refund.
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Approved refunds will be processed within 7–10 business days after the return is received.
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Refunds will be made through the original payment method used for the purchase (for Cash on Delivery orders, refunds will be made through an agreed method such as bank transfer).
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Please note that delivery charges, if any, are non-refundable.
Defective or Damaged Items
If you receive a defective, damaged, or incorrect product, please contact us immediately at [email protected] within 48 hours of receiving your order. We will arrange a replacement or full refund as quickly as possible.
Non-Returnable Items
For hygiene and quality reasons, certain items such as opened headphones, microphones, or software with activated licenses cannot be returned unless they are defective.
Contact Us
For any return or refund inquiries, please contact us at:
Email: [email protected]